Welcome to Hebei Chonglin Biotechnology Co. , Ltd, a trusted manufacturer and exporter of premium pharmaceutical raw materials based in Hebei, China. We are committed to delivering your orders safely, efficiently, and in compliance with global regulations. Below, we outline the key details of our shipping process to ensure transparency and reliability.
1. Shipping Destinations
We serve clients worldwide, including but not limited to:
- Asia-Pacific
- Europe
- North & South America
- Africa
- Middle East
2. Shipping Methods & Lead Times
We prioritize safe and timely delivery through the following methods:
- Air Freight: Fast delivery (5–10 business days), ideal for urgent orders.
- Express Couriers (DHL/FedEx): For smaller parcels (3–7 business days).
Lead times begin after order confirmation and completion of all export formalities.
3. Shipping Costs
Costs depend on order volume, destination, and shipping method. Quotes are provided during order processing. Contact us for a tailored estimate.
4. Order Processing & Tracking
- Orders are processed within 1 business day after payment confirmation.
- A tracking number and shipment details are provided via email once dispatched.
5. Customs, Duties, & Taxes
- For countries with strict customs regulations (e.g., Russia, Australia, Canada), we meticulously prepare all required documentation and comply with local laws to guarantee 100% successful delivery.
6. Insurance
High-value shipments are automatically insured against loss or damage. Contact us for additional coverage options.
7. Returns & Claims
- Returns: Due to the nature of pharmaceutical products, returns are only accepted for damaged, incorrect, or non-compliant shipments.
- Claims: Notify us within 7 days of delivery with supporting documentation (photos, reports) for prompt resolution.
- Replacement: In the rare event of loss, damage, or undelivered shipments due to transit issues, we offer a free full replacement with no extra cost to you.
8. Compliance & Safety
All products adhere to international standards (WHO, FDA, EMA) and are shipped with:
- Properly sealed, moisture-resistant packaging.
- Documentation verifying quality and regulatory compliance.
9. Packaging Standards
We use robust, tamper-evident packaging to ensure product integrity during transit. Special requirements (e.g., temperature control) can be arranged upon request.
Policy Updates
This policy may be revised to reflect changes in regulations or operations. Last updated: Feb, 2025.
Thank you for choosing us as your pharmaceutical raw materials partner. We strive to make your experience seamless and reliable.
